Young People 13-28

Waiting well

Digital mental health • Mental health services • Young people

What’s the project?

Referrals to secondary mental health services for young people are at a record high. Long waiting times without appropriate support can lead to severe outcomes. Demand exceeds supply for face-to-face support, and digital support alternatives have potential but are not tailored for all young people, and are not designed with end users, or to provide support whilst waiting for treatment in secondary mental health services.

There is, therefore, an urgent need for a digital intervention that allows a meaningful social connection with another person/computer (e.g. web-based counselling/chatbot/peer support/apps) in the way young people want, and at the right time.

Young people with lived experience will work together with researchers and designers throughout the project. First, we will bring together young people from North West London to co-design the new digital intervention. Everyone will attend 8 workshops to work through the problem, identify the solution, finalise the solution, and test the solution.

Next, we will seek to understand young people’s and professionals’ thoughts about the proposed digital intervention including safety, motivations and barriers to using it, and areas of improvement. We will interview young people and professionals online to understand these experiences.

Finally, we will share our findings in public-facing documents such as blogs, videos, infographics, and public engagement events in North West London.

We hope our new digital intervention will be liked by everyone, and they think it will work in the real-world. We expect the fully developed intervention will make young people feel heard and reduce loneliness whilst waiting for treatment, give them better mental health, and reduce the number of young people in crisis.

Find out more

We are looking for 8 young people to attend 8 workshops in person at the Invention Rooms in White City from 6pm-8pm across the possible dates:

  • Wednesday 22nd of May, 6pm – 8pm
  • Wednesday 19th of June, 6pm – 8pm
  • Wednesday 24th of July, 6pm – 8pm
  • Wednesday 21st of August, 6pm – 8pm
  • Wednesday 18th of September, 6pm – 8pm
  • Wednesday 30th of October, 6pm – 8pm
  • Wednesday 20th of November, 6pm – 8pm
  • Wednesday 11th of December, 6pm – 8pm
  • You will take part in the 8 workshops to help shape the new digital intervention. This will involve working together through the problem, identifying the solution, finalising the solution and testing the solution.
  • In practice this may mean:
    • sharing your lived experience of waiting for mental health treatment with a wider group including the designer and researchers
    • taking part in individual and wider discussions about what the intervention needs to look like and what it needs to include to support young people waiting for secondary mental health treatment
    • getting involved in interactive activities with the designer, young co-facilitators and researchers

To get involved with this study you must:

  • Be aged 16-25 years old
  • Live in North West London (e.g. Barnet, Brent, Camden, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Westminster)
  • Have experience of a mental health difficulty
  • AND experience of waiting for mental health treatment (e.g. referral to CAMHS or specialised treatment, waiting for talking therapy, waiting for medical intervention, waiting for cognitive behavioural therapy)
  • Feel comfortable listening to, sharing, and expressing views within an interactive workshop
  • Be available to attend all workshops listed above

Payment, support and resources that will be offered to young people for their involvement:

  • You will be paid £50 for attending each workshop making a total of £400 in total plus travel expenses within North West London.
  • Support will be offered throughout from the researchers, designers and the young co-facilitators.

If you are interested in this opportunity, please apply using this link:

Apply now

Deadline to apply is midnight on Sunday 12th May 2024.

Please note that the McPin Foundation regularly promotes opportunities on behalf of other institutions; we are not responsible for the continuation or contents of further correspondence with any project partners where we are not listed as the project main point of contact.

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