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Money and Mental Health

An evaluation of a mental health and money advice service

What is this research?

Research shows that people who experience mental health problems are more likely to struggle with money. The reverse is also true, people who experience money problems have a higher chance of having issues with their mental health. Despite this, there is a lack of services offering support to individuals struggling to cope with these two topics combined.

The Mental Health & Money Advice Service (MHMAS) was developed to fill this gap and help people who are struggling with both money and mental health problems. The service operates across England, Scotland, Wales and Northern Ireland and consists of a website and a telephone advice line. The website provides information, the advice line provides casework and is accessible by referral only. Suitable clients receive specialist casework related to debt or welfare, and help accessing mental health services and support. Some clients receive help with more than one of these issues. Clients also include families and carers who are calling on behalf of someone else.

The McPin Foundation were commissioned to complete an independent evaluation of the service. The aim was to assess the impact of the website and telephone advice line on the clients’ mental health and money situation during a one-year period between January 2018 and January 2019. The evaluation was designed to capture the way in which the service impacts on the lives of people who use it.

How is experiential knowledge being used?

A project-specific steering group was set up which included people with experience of mental health and money problems. The steering group provided input and advised on project decisions. Researchers from McPin drew on the experiences of the telephone advisors, as well as their own lived experience of mental health problems to design and deliver the evaluation.

What is the current status of the project?

The evaluation ended in March 2019.

Where can I find more information?

Find out more on the Mental Health and Money Advice Service website.

To speak to a researcher about the evaluation, please email danrobotham@mcpin.org